Everything about shipping, returns, warranty and payment — in plain English.
Orders leave our facility within one business day. Standard delivery is 2–5 business days across the contiguous US; expedited is 1–2. You get a tracking link by email as soon as the carrier scans your parcel.
On orders of $35 and over, yes — no minimum quantity, no hidden handling fee. Below $35 it is a flat $4.95.
Thirty days from delivery, free return shipping, no restocking fee. Email us and we send a prepaid label. Refunds reach your original payment method within 5–7 business days of us receiving the item.
No. Checkout works as a guest, and your confirmation email contains everything you need to track the order. Customer accounts are coming soon.
All major credit and debit cards, plus Apple Pay and Google Pay. Payments are processed by Stripe — your card details never touch our servers.
Yes. Checkout runs on Stripe, a PCI Service Provider Level 1 processor. The connection is encrypted end to end and we never see or store your full card number.
Twelve months on every product, covering manufacturing defects. If something fails in that window we replace it — in most cases without asking you to ship the faulty unit back first.
Email support@kyvono.com as soon as possible with your order number. If it has not shipped we can change or cancel it. If it has already gone out, use the free 30-day return instead.
Not yet. We currently ship to all 50 US states, Washington DC and APO/FPO addresses.
We buy the shortlist at retail, use each product for at least three weeks, and only list the one that clearly beats the alternatives. If none do, the category stays empty.
Still stuck?
Our US-based team answers every email, Mon–Fri, 9am–6pm ET.